E-commerce & Marketplace Operations Manager
2019 – Present
Multi-channel retailer (confidential)
- Run five sales channels end-to-end — Amazon, Walmart Marketplace, three Etsy shops, Shopify, and TikTok Shop — across a catalog of roughly 7,000 SKUs.
- Keep about 5,000 orders a month shipping at a 99% on-time rate: 496,000 orders and 588,000 shipments since 2019.
- Doubled conversion from 3% to 6% over three years by rebuilding product photography, keyword research, titles, and descriptions across the catalog.
- Co-built, with one other developer, a PHP order platform connected to all five marketplace APIs. It replaced ShipStation and saves about $24,000 a year.
- Hold a 4.9-star rating across three Etsy shops with a 5/5 customer response rate.
- Produce listing creative in-house: product photography, Photoshop and Illustrator design, and video in Premiere Pro and CapCut.
- Earlier in the role, ran print production in-house on Ultraprint RIP software.